These are expenses which occur with each new artwork design. They won’t occur again if you reorder new quantities with the same design.

1. Foil blocking dies 

For each branding position, a new blocking die will be produced.

The cost for a regular blocking die for 1 Artwork position, up to 100 sq.cm., is 35 Euro. If your Artwork exceeds this size, you will be consulted by our Packaging experts at a later stage. 

The sum for your new blocking dies will be listed in your online Order once we have the final artwork approval.

For more information on blocking dies and the hot foiling process, please visit the Finishes page of our website.

2. Artwork/design help

The supplied Artwork needs to comply with the Design guide references listed in our Help Centre. In case you don’t have your logo, tagline etc, in the required format, you will be invited to use some help from our specialists. In case you accept our suggested help, the formatting for each branding position will cost 30 Euro. 

We can also help with the repositioning of existing Artwork elements over new packaging items. The new arrangement will cost 30 Euro.

The sum for formatting and adjusting your Artwork will be listed in your Invoice.

The items in nPack’s LuxeShop are manufactured in Bulgaria and exported all over the world. The laws of Bulgaria, the EU, and the laws of the corresponding country of delivery will be applied to each delivery.

VAT, if due, will be listed in the [..Shopping cart.. ?] ? amount.

Other taxes that occur locally in the country of delivery will not be listed in the  [..Shopping cart.. ?] ? amount.

For detailed information, please visit….

In case the DHL Economy service is not applicable or not preferable, there are other options to choose from. If the product page doesn’t show the transport cost to your country, or if the listed method needs to be improved, you simply need to choose Other Country from the drop-down list. Please use the notes section in the shopping cart to let us know your best option.

1. Express delivery (takes 2 business days) – via DHL Express service, arranged by us. You can track your shipment in DHL’s online system or our team will assist you
2. Low-cost delivery for large orders – by truck, via forwarding agency arranged by us. Delivery by truck is cost-effective to some countries only and takes more than 5 business days. 
3. Delivery arranged by client – we will be happy to assist with packing estimates and all necessary information and documentation.
4. Combined shipment – of orders including two or more products going to the same address
5. Delivery split to different addresses – the bulk order is shipped on one date, split into smaller quantities that go to different recipients
6. Delivery split to different dates – the bulk order is split into smaller quantities and spread out over different dates according to a time schedule and a payment plan.

All of the above-mentioned cases require additional arrangements, which will be carried during future communication with our Team. The final costs for using Other Delivery Methods will not be seen in your (или ще се види като допълнителна сума с коментар за какво е по спомени) [..Shopping cart.. ?]. The will be promptly listed in [.. your Invoice…]  ?

To start communication with our Team, please use the Start your Project Button and follow the steps listed in the [..Shopping cart.. ?]. This initiates the correspondence with our team. 

Please note: 

By clicking on the Start your Project Button you are not requested to make any payments. Please read more about Payments in the Payment section on this page or in Payment in our Price Policy.

You can read more about these options in Order Process / Other delivery methods & More Delivery options.

In some cases, the pre-configured features are not enough. Here are some examples where you will receive prompt assistance for additions to your chosen configuration.

• Different branding colours are available, but not always on stock. Please enquire about availability and possible additional cost after starting your order.
• More than 2 branding positions are acceptable. Please enquire about additional costs after starting your order.
• Large branding areas are possible. Please enquire about additional costs after starting your order.
• Use of two or more branding colours is applicable. Please enquire about additional costs after starting your order.
• Unlisted quantities are workable. Please enquire about the costs and production time after starting your order.

[… loyal clients / repeat orders…]

Payment Terms

Payment is not expected before your official order confirmation. 

By clicking on the Start Order Button you are not obliged to any payments. 

Pressing the [..Shopping cart.. ?] [CTA button] is only a means to start communication with our team by sending your chosen packaging configuration(s).

Payment will be requested under one of two conditions: ?

• after you confirm you need help for Artwork formatting and adjustment;
• after you confirm your final artwork, quantities and all details concerning your Order. 

Payment plans change according to order number and frequency:

• If this is your first order with nPack, we will kindly ask for full payment before starting the production. 
• If this is your second order we could offer you 50% payment in advance and 50% before dispatch. 
• If you are our regular customer (you have more than 2 orders in the last 1 year) (your payment plan will be discussed individually with your Packaging Expert ?)
• For all samples ordered through our website, full payment in advance is requested.
• Installment plans? Split Delivery is a method used when a larger quantity of goods is requested on a purchase order to secure a lower price, but the delivery itself is split into smaller quantities and spread out over different dates to control inventory investment, save storage space, etc. Тук плащането не съм сигурна как би било…

The only accepted payment method is Bank Transfer.

According to EU and Bulgarian laws, no refunds are to be offered for branded/personalised items.

However, we will be happy to listen to your complaints and work with you towards a satisfactory outcome. 

Please visit our [policy] page..? for more details